According to Mac Anderson and Sam Parker, The 212° concept is one of the most powerful communication concepts that exist today: At 211 degrees...water is hot. At 212 degrees...it boils. And with boiling water, comes steam. And steam can power a locomotive. And, it's that one extra degree that...makes all the difference. And, of course, so many times, in business and in life, it's that one extra degree of effort that separates the good from the great. An interesting thing about the 212° idea is that we can use it to fit both our individual and corporate needs. It may be 212° attitude we will like to reinforce, or 212°, leadership, or quality. “In many ways, we're all alike. However, one little thing makes a big difference. The little difference is...attitude!” if only it were possible for positive attitudes to be transmitted intravenously, the world would have been less rancorous and organizations would reach higher altitudes in the achievement of their corporate objectives. Unfortunately, that is not so.
One thing that has been proven many times is...a culture of excellence will not happen on its own! It takes a lot of work and a lot of continuous reinforcement. “Our goals can only be reached through a vehicle of plan, in which we must fervently believe, and upon which we must vigorously act. There is no other route to success”…..Pablo Picasso. No doubt, this may sound like simple, common sense stuff to some of us, but to do it right… it's anything but simple. It takes a plan, a commitment, and a call to action. .
QUOTE FOR THE DAY…….”We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.” -Jeff Bezos
No comments:
Post a Comment